Refund policy
Refund & Return Policy
Due to the custom nature of our printed apparel and the international logistics of our handcrafted accessories, we have specific guidelines regarding returns and refunds. Please read them carefully before placing your order.
All General Sales Are Final We do not offer returns, exchanges, or refunds for buyer’s remorse, a change of mind, or ordering the incorrect size/color. Because our apparel and printed accessories are custom-made to order, please review our sizing charts carefully before checking out.
Damaged, Defective, or Incorrect Items We stand behind the quality of our products, whether they are shipped from our US printing partners or our Taiwan facility. If your order arrives damaged, defective, or if you receive the wrong item, we will make it right. You generally do not need to ship the item back to us.
To request a refund or replacement for a flawed item:
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Contact us at ithacaplusreel@gmail.com within 14 days of delivery.
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Include your order number.
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Provide clear photographs of the damaged/defective product and the shipping packaging.
Once we verify the issue, we will happily issue a full refund to your original PayPal account or ship a replacement at no additional cost to you.
Lost in Transit If your tracking link shows that your package is lost in transit and has not moved for an extended period, please contact us. We will work with our shipping carriers (USPS/FedEx/EZPost) to locate the package. If the carrier declares the package lost, we will issue a replacement or refund.
Packages Marked as "Delivered" but Missing If the tracking information shows the package was "Delivered" to the address you provided, but you cannot find it, please check with neighbors and your local post office. We are not responsible for stolen packages or missing items once the carrier has successfully recorded delivery to the provided address.
Incorrect Shipping Addresses & Returned Packages It is the buyer's responsibility to provide an accurate and complete shipping address at checkout. If a package is returned to our facilities (in either the US or Taiwan) due to an incorrect address, an "undeliverable" status, or because it was left unclaimed, we cannot issue a refund. We can arrange to reship the package to you, but you will be responsible for the reshipment costs.
Contact Us If you have any questions or concerns about your order, please reach out to us at ithacaplusreel@gmail.com, and we will respond as soon as possible to assist you.