Our preparation time depends on the specific items you ordered, as we fulfill from different locations! Handcrafted Badge Reels (from Taiwan): We need 1 to 3 business days to prepare, quality-check, and securely pack your order before it is dispatched. Apparel & Printed Accessories (from the USA): Because these items are custom-made to order, our printing partners require 2 to 5 business days to print, pack, and dispatch your items. You will receive an email with tracking information as soon as your order leaves our facilities!

We process orders quickly to get them to you as fast as possible, but we will do our best to help! If you need to change a shipping address, update an apparel size, or cancel your order entirely, please email us at ithacaplusreel@gmail.com within 12 hours of placing your order. Important Note: Because our apparel is custom-made to order, once a clothing item enters the printing production phase, we can no longer cancel it or change the size/color. Similarly, once our badge reels have been handed over to the postal carrier in Taiwan, the order cannot be canceled or modified. If you need to make a change, please reach out to us immediately with your Order Number and the details of your request, and we will let you know if the change is still possible!

Once your order has been prepared and dispatched from our facilities, you will receive a shipping confirmation email containing your tracking number(s). Simply click the link in the email to follow your package's journey! Important Note for Mixed Orders: If your order contains both apparel and a handcrafted badge reel, your items will be fulfilled from different locations. This means your order will arrive in separate packages, and you will receive multiple tracking numbers! It is completely normal for one package to arrive a few days before the other.

No hidden fees for regular orders! We ship our products to the United States Delivery Duty Paid (DDP). How this works depends on your order total: Orders Under $800 USD: The final price you see at checkout is all-inclusive. All applicable US customs duties, import taxes, and standard clearance fees are fully prepaid by us. You will not receive an unexpected tax bill when your package arrives at your door. Orders of $800 USD or More: While we still fully cover the financial cost of all duties and taxes on our side, high-value commercial imports are subject to a formal entry process by US Customs and Border Protection. If your order total is $800 or more, our premium carrier (such as FedEx) or US Customs may contact you by phone or email to request your Social Security Number (SSN) or Tax ID purely for legal clearance data. This is a standard US legal requirement for high-value imports, and your data is handled securely by the carrier. (Note: If you are purchasing items fulfilled from our US facilities, these are shipped domestically, meaning no customs duties or import fees apply at all!)

Absolutely! We want you to receive your items safely, which is why every single order comes with a tracking number so you can follow its journey to your doorstep. If your package is lost in transit: If your tracking information stops updating for an extended period and the postal carrier confirms that the package has been lost in transit, we will gladly issue a full refund or send a replacement at no extra cost to you. However, please keep in mind the following exceptions where we cannot issue a refund or replacement: Marked as "Delivered": We are not responsible for stolen packages or missing items if the tracking officially shows the package was successfully "Delivered" to the exact address you provided. (If this happens, please check with neighbors or your local post office!). Incorrect Shipping Address: We cannot refund or replace orders that are lost, misdelivered, or returned to us because an incorrect or incomplete shipping address was entered at checkout.

A: All general sales are final. Because our printed apparel is custom-made to order in the US, and our handcrafted badge reels are shipped internationally from Taiwan, we do not offer returns, exchanges, or refunds for buyer’s remorse or ordering the incorrect size/color. (Tip: Please be sure to review our apparel sizing charts carefully before checking out!) What if my item arrives damaged or defective? We completely stand behind the quality of our products! If your order arrives damaged, defective, or if you receive the wrong item, we will happily make it right. Contact us at ithacaplusreel@gmail.com within 14 days of delivery. Include your order number and a clear photo of the issue. We will issue a full refund or send a free replacement right away—and you generally won't even need to ship the defective item back to us!